Key lessons we’ve learned in our first week
The best thing about starting a new business is how many new things you get to learn.
It’s only been a week since we launched Jill & Joey™ Reusable Products and I’ve already learned two really important lessons.
1. The movement to end single-use plastics is stronger than even we thought.
We’ve been overwhelmed by the response we’ve already received to our Jill & Joey™ Reusable Pouches. We sold out our first production in just one week! That tells me that we not only have a strong brand with a loyal following, it also tells me that people are responding to our mission to reduce the use of single-use plastics. We’re on to something and we’re so glad you’re coming along for the ride!
2. There’s always room for improvement.
Over the past several months we’ve been researching and refining our manufacturing and shipping processes. We’re aware that there were some issues with the condition of some of the deliveries that we sent out last week. I can assure you, we’re working with Amazon and our manufacturing team to improve the process for how our products are made, stored, and shipped. If you’ve had any issues with your product or your customer experience, please reach out to us at firstname.lastname@example.org to let us know how we can improve your experience.
I’m sure we’re going to be learning a lot more as this new journey unfolds. But, I’m so glad you’re on this journey with us. And we will be relying on you to help us make our products the best they can be.
Thanks for your confidence and your feedback.