Shipping policy

All Jill & Joey branded product orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All other Eco-partner branded product orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer a flat rate shipping to the United States.

Local delivery

Free local delivery is available for orders over $150 within the greater Seattle, WA area. (10 mile radius of zip code 98126)

Deliveries are made from 8:30am-5:30pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

We do not offer in-store pickup at this time.

International Shipping

We do not offer international shipping at this time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us or our eco-partners which will include a tracking number you can use to check its status.

Please allow 48 hours for the tracking information to become available. 

If you haven’t received your tracking notification within 3 days of receiving your shipping confirmation email, please contact us at info@jillandjoey.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not offer shipping to PO Boxes at this time.

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Contact

info@jillandjoey.com